Q&A with Shaden Marzouk, MBA ’11 of Cardinal Health

headshot - Version 2Shaden Marzouk, MD, MBA ’11
HSM ’11
Senior Vice President
Clinical Operations
Cardinal Health

Describe an experience from your time at Fuqua that stands out to you as unique or helpful.

I think the Mentored Study program at Fuqua was fantastic. From the opportunities available, to the matching process, to the knowledge I gained, it was one of my best experiences at Fuqua. This program allows you to work in the RTP area for class credit and I did my mentored study at NCM Capital. I was able to practice the valuation and accounting skills I learned in the classroom, hone my excel skills, and be mentored by investment professionals. I still use the valuation skills in my current job and thoroughly understand modeling (and potential pitfalls) from the work I did in this program.

Share how your career has progressed from Duke until now.

Coming to Fuqua was the best professional decision I have made in my life. Fuqua gave me the tools, network and opportunities to change my career. I entered Fuqua as a neurosurgeon, left as a health care investment banker, and am now a senior health care executive in a Fortune 26 company. None of this would have happened without the people and programs, including HSM, at Fuqua.

What is the greatest opportunity in health care today, from your perspective?

The greatest opportunity in health care today is the chance to merge economic and clinical thinking in a way that results in high quality care. Health systems across the globe are facing cost pressures. Those of us in health care business have a chance to make an impact on global health care systems. We can do this by offering products, services and analytics that help lower the cost of care, facilitate process efficiencies, and improve outcomes. This philosophy starts with product design and extends to commercial strategy. This also includes selling products as part of a triumvirate of products, related services, and analytics for better understanding of product utilization, costs and outcomes.

We’re seeing new collaborations in health care to address cost, quality, and access, such as Accountable Care Organizations.  What sort of emerging partnerships in the health sector do you perceive to be most compelling?

I think the new value-based payment paradigms are forcing everyone to partner – providers, payors, patients and manufacturers all now need to work together and you’re seeing overlap between all these stakeholders. Providers and payors, payors and manufacturers, providers thinking differently about what they get from industry…. High-deductible health plans are also causing patients to act more like consumers and seek information from various sources and purveyors. All of these interactions are compelling forces.

In addition, I see care coordination as another compelling form of partnership. Care coordination is not just a buzz word these days. To survive a value-based payment world, various providers do need to deliver synchronized, non-silo’d care to the patient and this care has to be coordinated inside and outside of the hospital. That is resulting in new partnerships involving providers, patients, post-acute businesses and payors.

What do you wish you knew at the start of your career that took years to understand?

Ha! Patience. Sometimes you really do have to wait for the good things.


About Dr. Marzouk:

Shaden Marzouk, MD, MBA, is Senior Vice President of Clinical Operations at Cardinal Health.  She performs a combination of business development and operations across various business units and is a member of the Medical Segment leadership team. Her leadership responsibilities span businesses in devices, services, and analytics, serving customers across the globe. She has lived and worked in China.

Prior to joining Cardinal Health, Dr. Marzouk practiced neurosurgery and performed clinical research. She also managed the Division of Neurosurgery at William Beaumont Army Medical Center. Dr. Marzouk received a Masters in Business Administration from The Fuqua School of Business at Duke University. Following the completion of her master’s, she worked at Goldman Sachs in the health care group of the investment bank.

She received a bachelor’s degree in Psychology from Washington University and graduated from the St. Louis University School of Medicine. Dr. Marzouk completed a neurosurgery residency at Henry Ford Hospital in Detroit and a fellowship in spinal deformity surgery at Northwestern Memorial Hospital. In her spare time, Shaden likes to race cars, including across the ice.