Paper: A Customer by Any Other Name

Social Entrepreneurs can create mutually beneficial relationships with their stakeholders and donors by learning from customer-oriented businesses. Specifically, three good habits social entrepreneurs can learn from customer-oriented business includes:

  1. Understanding what people value and the alternatives they face
  2. Creating and communicating attractive value propositions
  3. Assessing value creation and gauging satisfaction.

Who Cares, March/April 1998 p 36 – 37

By Gregory J Dees

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